Effective Date: [27-01-2026]
At kemyu.com, cancellations are allowed under limited conditions only. Please read carefully before placing an order.
1. ORDER CANCELLATION
-
Orders can be cancelled only before dispatch
-
Once an order is shipped, it cannot be cancelled
-
Dispatch status is final and system-controlled
If you place an order and it’s already processed, cancellation will be denied. No exceptions.
2. HOW TO REQUEST CANCELLATION
To request a cancellation:
-
Email us at [Kemyu074@gmail.com]
-
Mention your Order ID and registered contact details
Cancellation requests are processed on a first-come basis. Approval depends on order status.
3. REFUNDS FOR CANCELLED ORDERS
If your cancellation is approved:
-
Refund will be processed within 5–10 business days
-
Amount will be credited to the original payment method
For Cash on Delivery (COD) orders:
-
Refund (if applicable) will be issued via UPI or bank transfer
4. NON-CANCELLABLE ORDERS
The following orders cannot be cancelled:
-
Orders already shipped or dispatched
-
Orders placed during sales, discounts, or promotional offers
-
Customized or made-to-order products
-
Repeated COD orders from flagged users
5. FAILED OR REFUSED DELIVERIES (COD)
-
Refusal of COD orders at delivery is treated as order completion
-
No refund or re-dispatch will be provided for refused shipments
-
Repeat refusals may result in COD being permanently disabled
This rule exists to prevent misuse.
6. COMPANY RIGHTS
kemyu.com reserves the right to:
-
Cancel any order due to stock unavailability, pricing errors, or suspected fraud
-
Refund the full amount in such cases with no additional liability
7. POLICY AUTHORITY
All cancellation decisions made by kemyu.com are final and binding.
8. CONTACT INFORMATION
For cancellation-related queries:
Email: [Kemyu074@gmail.com]
Website: https://kemyu.com/
